We accept Visa & Mastercard from Australian card holders (international card holders can still pay via PayPal). All credit card transactions on our website are processed through the PCI-DSS compliant, SSL protected third party services of Secure Pay Australia and are run through a fraud screening service for your protection and ours. Health by the Bay NEVER have access to your credit card number.
PayPal account holders can use their PayPal account to make payments through our store. We advise you NOT to use the eCheque services of PayPal as it takes up to a week for the funds to clear and it will delay the shipment of your order.
If you have been sent an online gift certificate as a present or as a part of a promotion or returned stock, you can claim the certificate during the checkout process. If the gift certificate only covers a portion of your purchase, you will be prompted to add a second payment method during the checkout process to complete your transaction.
Our bank details are provided on the Tax Invoice you are emailed at the end of your transaction. Direct Deposits are to be made within 24 hours of your order being placed. Please ensure your Tax Invoice number is referenced in your deposit so there is no delay processing your order.
Health by the Bay is happy to accept return of goods that are damaged or defective or faulty, please contact us within 48 hours or receiving your parcel. Please do not return anything to us without the issue of a Return Authorisation (RA) number.
If we specifically request an item be returned to us in this initial 48 hour period, the postage charges will be reimbursed once we have verification of the fault. After the 48 hour period, any faults will fall under the manufacturers warranty.
As per Australian consumer guidelines, faulty items will be repaired or replaced. Refunds for faulty items will only be given if we cannot provide the repair or suitable replacement for your purchase.
If you wish to return goods that are not faulty as you have changed your mind, we will be happy to credit the cost of goods, but ONLY if goods are un-opened, un-used and in original condition and also within 7 days of receipt of the goods. If goods are not returned in this manner then we are unable to provide you with a credit or a refund. Note: that you are responsible for the cost of returning change of mind goods and we will not refund the cost of returning these goods to us.
For goods that you have changed your mind please contact us within 7 days of your product arriving to request a Return Authorisation (RA) number. Returned goods can only be accepted back with an RA number and within this timeframe. Carefully package your goods and return them to us with the return address & RA number provided to you.
Please note: In all instances Health by the Bay shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.